Support

Contact Us

Have a question, found a bug, or want to request a feature? We’d love to hear from you.

Email us at support@hopefulsoftware.com.

Frequently Asked Questions

What do I need to run Vizspect?

A Windows 11 machine with Microsoft Visio^® installed, and a supported AI assistant (such as Claude, ChatGPT Work, or ChatGPT Codex). Vizspect^™ runs locally and attaches to your live Visio session.

Does my work leave my computer?

No. Vizspect^™ runs on your machine and talks to your own copy of Visio. Your documents are never uploaded to us. Note that your conversation with your AI assistant is handled by that assistant’s provider; see our Privacy Policy.

Which AI assistants are supported?

Vizspect^™ works with assistants that run on your machine and support the Model Context Protocol (MCP), including Claude Code, Claude Desktop, Cowork, and OpenAI’s ChatGPT Work and ChatGPT Codex. The installer can register Vizspect for you; other local MCP clients connect with a URL.

What kind of assistant connection does Vizspect need?

Vizspect^™ requires an assistant that can connect to a local MCP server on the same Windows machine. A general chat window or Office sidebar that cannot make that local connection cannot use Vizspect.

Can I still edit the figure by hand?

Yes. Vizspect^™ re-reads the current state of the figure before every change, and destructive edits require explicit confirmation, so your hand edits aren’t silently overwritten. We don’t recommend editing a figure at the same moment the assistant is working on it, though. Visio is single-threaded, so it’s best to take turns: let the assistant finish its step, then make your changes (or vice versa).

Is Vizspect^™ available yet?

Vizspect^™ is currently in limited private use. The former beta signup has been retired; wider release information will be posted on the product page.